Legal documentation
Prior to opening an account with ByTrox you must ensure that you have read, understood and agree to the relevant legal documents below.
Legal documentation
For all accounts
Legal documentation
For all CFD accounts
Dispute Resolution
Should you wish to make a complaint , please follow the process outlined below. This will help us resolve your complaint in the most efficient manner possible.
First, gather all supporting documents relating to your complaint, consider the questions you want answered and decide what you would like us to do. Contact your account manager directly. If the issue cannot be resolved, ask for the matter to be referred to their manager or the Compliance department.
If your complaint remains unresolved, our Compliance department will review it and contact you directly. You can also contact the Compliance team by email at [email protected] .
We aim to resolve most matters within 21 days. Some complaints are more complex and may take longer; where this occurs, we will keep you informed of our progress.